支持中心Support center

需要帮忙？Need a hand?

先看看下面的快速排查，多数问题一两步就能解决。Start with the quick fixes below — most issues clear up in a step or two.

系统要求Requirements

iPhone / iPad 需 iOS 17 或更新版本；Mac 需 macOS 14 (Sonoma) 或更新版本。iPhone / iPad need iOS 17 or later; Mac needs macOS 14 (Sonoma) or later.

常见问题FAQ

支持的网站、格式、隐私与购买等问题，在首页 FAQ 有详细解答。Sites, formats, privacy and purchases are all answered in the FAQ on the home page.

联系我们Contact

没找到答案？给我们发邮件，我们会尽快回复。Still stuck? Email us and we'll get back to you.

快速排查Troubleshooting

遇到问题？先试这些Hit a snag? Try these

解析不出视频，或只看到图片No video found, or only images show up
有些页面的视频要等播放器加载后才出现。请确认你粘贴的是视频播放页的网址（而不是列表页），稍等片刻让页面渲染完成，再重新解析一次。若该站点需要登录，请先在系统浏览器里登录过该站点。带 DRM 保护的视频无法下载。Some pages only reveal the video after the player loads. Make sure you pasted the URL of the actual video page (not a list page), give it a moment to render, and scan again. If the site needs a login, sign in to it in the system browser first. DRM-protected video cannot be downloaded.
下载卡住或失败A download stalls or fails
每个下载项都带有重试按钮——先点重试。大视频由多个分片组成，下载需要一些时间；请保持应用在前台、网络稳定。部分站点的视频链接带有时效，过期后重新解析页面即可获得新链接。Every download has a retry button — try that first. Large videos are made of many segments and take time; keep the app in the foreground on a stable connection. Some sites' video links expire — just re-scan the page to get a fresh link.
自定义下载文件夹没生效（Mac）My custom download folder isn't used (Mac)
请在"设置"里重新选择目标文件夹，并确认已授予访问权限。默认位置为 ~/Downloads/Visoto。Re-select the destination folder in Settings and confirm you granted access to it. The default location is ~/Downloads/Visoto.
恢复购买 / 换了新设备Restoring a purchase / new device
在"设置 → 订阅"里点击"恢复购买"，用购买时的同一 Apple ID 登录即可。买断版会在 iPhone、iPad、Mac 上一并解锁。Go to Settings → Subscription and tap "Restore purchases", signed in with the same Apple ID you bought with. The lifetime tier unlocks across iPhone, iPad and Mac together.
分享扩展没出现在分享菜单里（iOS）The Share Extension is missing (iOS)
在任意 App 里点系统"分享"按钮，滑到底部选择"更多"，开启 Visoto 即可。之后就能把链接直接分享给 Visoto。Tap the system Share button in any app, scroll to the end of the row and choose "More", then enable Visoto. After that you can share links straight to Visoto.
联系我们Get in touch

给我们留言Send us a message

说说你遇到的问题或想法，留下邮箱我们好回复你。Tell us what's wrong or what you'd like — leave an email so we can reply.

或直接发邮件至 Or email us at huangwaiho4972@gmail.com